Warranty

Yes, we offer a limited five-year warranty, covering any confirmed imperfections in manufacturing or craftsmanship starting from the day your order is delivered to your home.

The warranty applies when products are used as intended in residential settings and have not been altered or modified in any way.

The warranty becomes void if the product is misused, mishandled, or modified. It also does not apply if damage occurs due to accidents, natural disasters (including fire, water, or flooding), improper storage, or environmental exposure such as extreme heat or humidity. The warranty is non-transferable and does not apply to items that are resold, transferred, purchased second-hand, marked final sale, or sold as floor models. Additionally, products used in commercial environments are not covered unless specifically designated as commercial grade. 

Exclusions

Solid Wood — 5 Years

·       Natural grain, knots, and color variation are expected and not considered defects.

·       Damage from neglect, water exposure, or failure to follow care instructions is not covered.

·       Hairline cracks or minor warping due to temperature or humidity are normal and do not affect structural performance.

Stone — 5 Years

·       Cosmetic variations and surface wear are not covered.

·       Natural stone is inherently unique. Each piece may vary in texture, tone, and veining.

·       Staining, scratching, and etching can occur without proper care. Use coasters, trivets, and placemats at all times.

·       Spills must be cleaned immediately. Damage from staining or moisture absorption is not included in the warranty. 

Frames (seating) — 5 Years

·       Issues caused by movement, dragging, or improper assembly are excluded.

Suspension (seating) — 5 Years

·       Damage caused by misuse is excluded.

Cushion/Core — 5 Years

·     Cushion foam and cores are warrantied for five years against defects in materials, such as structural breakdown.

·      Compression due to normal use is expected and not considered a defect.

·      Cushions with feather and/or fiber fill should be fluffed regularly to maintain their shape and loft, and to minimize flattening over time.

·       Feathers that poke through insert jackets to a reasonable degree are not considered a defect.   

Fabric/Slipcovers — 2 Years

·       Damage caused by improper cleaning or lack of maintenance is excluded.

·       Natural materials like linen may show relaxed textures over time — this is not a flaw.

·       Fading, pilling, staining, wrinkling, or flattening of nap are considered normal wear and not covered.

If you think you may have a warranty issue, our Customer Care team is ready to help. Simply reach out to us, and we’ll guide you through the process and do our best to make it right.