Shipping & Returns

Values

Free Shipping.

We work with trusted logistics partners in Canada and the US to offer free delivery for our customers.

Efficient Assembly.

For larger items such as sofas, beds and dining tables, our teams will deliver, set up, and remove any packaging for you.

Free Shipping + Premium Assembly

We offer complimentary assembly and set up on all large items. We deliver, set up, remove any packaging, and help you decide where to place it in your space—at no extra charge. Small items such as coffee tables, dining chairs, stools and benches are delivered via small parcel to your doorstep. Small parcel items can take up to 20 minutes of assembly. 

Delivery Day

Prior to delivery, you will receive a phone call to schedule a time that works for you. Our logistics partners will bring larger items into your home and will set up them up for you. For more info on preparing for delivery please see our care page .

What is the return policy?

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition with original packaging. A flat rate return shipping fee of $150 (or $75 for items that can be shipped via small parcel) will be applied to your refund or exchange.

If you do not have the original packaging, a return re-packaging fee of $75 will be applied to your refund or exchange. 

Do you offer a warranty on your products?

Our warranty covers any confirmed imperfections in manufacturing or craftsmanship for up to two years, beginning the day your order arrives at your home.

Please note that our warranty only applies when products are used for their intended purposes and becomes void when our pieces are modified in any way. Defects or damages resulting from misuse, accidents, modifications, natural disasters (including water and fire), and regular wear and tear will not be covered by our warranty.

Solid wood pieces may experience warping, cracking, and splitting due to environmental conditions, such as changes in humidity. If these pieces have not been properly maintained as per our care recommendations, they will not fall under our warranty.

Fading, pilling, and staining of upholstery, compression of cushion fillings, and reasonable degrees of wear caused by everyday use and/or a lack of regular maintenance is not included in our warranty.

Our warranty is non-transferable, and does not extend to resale, second-hand, final sale or floor model pieces. It also does not apply to products that are used for commercial purposes, unless those products are listed as commercial grade.

Do you ship to my country?

We currently ship to all of the Canadian provinces and across the US. If you wish to ship your order to the Canadian Territories please reach out to our Customer Care team.

We hope to expand in the future so keep following along if you are located outside of Canada or the US.

Do you use wooden crates?

No! Sundays intentionally uses recycled cardboard crating for a lower environmental impact.

How do I make a change to my order?

Please email us right away to make modifications to an order. We will do our best to accommodate your request. Our email is info@sundays-company.com

Cancellations

We provide full refunds for orders that are cancelled before they leave our warehouse. If an order is cancelled after starting its journey to you, a return shipping fee of either $150(for larger items)or $75(for smaller items)plus applicable taxes will be deducted from your refund total. 

Editing your Order

We can make changes to your order before it ships. If your order has already left our warehouse, we will do our best to stop the original items from reaching your home and replace them with what you really want. A fee of $150 plus applicable tax for larger items, or $75 plus applicable tax for smaller pieces, is required. These return shipping fees apply even if your order hasn’t arrived at your home yet, as cancelled or edited items need to travel back to our warehouse.

What happens if I miss my delivery appointment?

Should a rescheduled appointment be required, a $150 redelivery fee will incur.

If, at that point, you’ve changed your mind and would prefer to return your order instead, we are happy to arrange a return and a $150 return shipping fee will be deducted from your refund.

This $150 return fee is to partially cover the cost, labour, and service of shipping the items back to our warehouse safely. Should any questions arise surrounding your delivery appointment, please get in touch as soon as possible; our friendly customer service team will be glad to help.

What happens if my product arrives in less than perfect condition?

We strive for all products to arrive to you in pristine condition. In the unlikely event of an issue, please email info@sundays-company.com with some images, a description of the problem, and your order number. Our Customer Care Associates will respond promptly to rectify the issue.