Shipping & Returns

Depending on the size of your item, you’ll receive either Free In-Home Delivery & Assembly or Free Doorstep Delivery.   

Larger Pieces: Free In-Home Delivery & Assembly 

Larger items, including sofas, beds, and dining tables, will be brought inside and assembled by our team. On your scheduled delivery day, we will help you decide where to place your piece, set it up, and remove any packaging—at no extra charge.  

Smaller Pieces: Free Doorstep Delivery 

Smaller items, including coffee tables, dining chairs, stools, and benches, will be delivered to your front door. Some pieces may need minimal assembly—if so, it should take less than 20 minutes and easy-to-follow instructions will be included with your delivery.   

Delivery Day

Prior to delivery, you will receive a phone call to schedule a time that works for you. Our logistics partners will bring larger items into your home and will set up them up for you. In some cases, boxes and packaging may be removed prior to bringing the pieces into your space. Blankets may also be used to protect both the furniture and your floors.

Do you ship to remote areas?

We currently ship to all Canadian provinces and the continental US. If you would like to ship your order to the Canadian Territories, please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply.

We hope to expand in the future so keep following along if you are located outside of Canada or the US.

What is your return policy?

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. You can return regular price items for refund or exchange within 30 days of delivery in original condition. 

For In-Home Delivery Items:  A flat rate return shipping fee of $150 per item will be applied to your refund or exchange. Please contact our customer care team to arrange your return. 

For Doorstep Delivery Items: A flat rate return shipping fee of $75 will be applied to your refund or return exchange. An additional fee of $75 for repackaging will also be required if you do not have the original packaging. Please contact our customer care team to arrange your return.

Unfortunately, we do not accept returns in our showrooms.

Do you use wooden crates?

No! Sundays intentionally uses recycled cardboard crating for a lower environmental impact.

How do I make a change to my order?

We can make changes to your order before it ships. If your order has already left our warehouse, we will do our best to stop the original items from reaching your home and replace them with what you really want. A fee of $150 plus applicable tax for larger items, or $75 plus applicable tax for smaller pieces, is required. These return shipping fees apply even if your order hasn’t arrived at your home yet, as cancelled or edited items need to travel back to our warehouse.

Please email us at info@sundays-company.com right away to make modifications to an order. We will do our best to accommodate your request.

What if I want to cancel?

We provide full refunds for orders that are cancelled before they leave our warehouse. If an order is cancelled after starting its journey to you, a return shipping fee of either $150 (for larger items) or $75 (for smaller items) plus applicable taxes will be deducted from your refund total. 

What happens if I miss my delivery appointment?

Should a rescheduled appointment be required, a $150 redelivery fee will incur.

If, at that point, you’ve changed your mind and would prefer to return your order instead, we are happy to arrange a return and a $150 return shipping fee will be deducted from your refund.

This $150 return fee is to partially cover the cost, labour, and service of shipping the items back to our warehouse safely. Should any questions arise surrounding your delivery appointment, please get in touch as soon as possible; our friendly customer service team will be glad to help.

What happens if my product arrives in less than perfect condition?

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

We strive for all products to arrive to you in pristine condition. In the unlikely event of an issue, please email info@sundays-company.com with some images, a description of the problem, and your order number. Our Customer Care Associates will respond promptly to rectify the issue.