5 Star Customer Service. 4 star sofa. A boomers review.
Two (2) piece, large, Get Together Sofa delivered yesterday. This is the first time that I've ever purchased furniture that I hadn't personally seen or tried out. As a boomer who remembers what customer service used to look like, Sundays sets an example at five (5) Stars on communications with their staff and their delivery service
This sectional replaced a well worn, and loved, Bauhaus sofa. As I'm a demanding perfectionist that insists on quality, had I sat on this sofa prior to purchasing, would I have bought it? Probably not. Still, I've no plans to return it.
For this price point, I had expected higher quality. Upon unboxing, I noticed that approximately three (3) inches of the bottom fabric had been folded over upon itself for packaging. When folded down, a very noticeable crease can be seen . I was surprised that the fabric had not been attached in some manner to the frame. Additionally, the fabric doesn't hang evenly in all places with one corner that actually touches the floor (see photos).
The sofa is firmer than I had thought, though I believe that it may soften with use. There is a "soft" squishing noise, that sounds like plastic, when you first sit on the couch though it's not noticeable when shifting position.
We actually had a difficult time getting comfortable with the "Large" version. There are not enough extra pillows to get comfortable. An option to purchase more would be a nice touch. I found the sofa to be more comfortable in removing the throw…