Retail Experience Manager - Toronto

Retail Experience Manager - Toronto

Sundays is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!

The Retail Experience Manager creates and fosters a compelling and dynamic showroom environment, helps to ensure daily operations in our Toronto Showroom are executed in an efficient and timely manner, while leading and inspiring a team of Brand Ambassadors to provide exceptional customer service. The Retail Experience Manager also performs and supervises all activities in order to achieve sales goals, service standards, and merchandising excellence, while controlling expenses and managing showroom operations as directed.

DUTIES & RESPONSIBILITIES:

  • Be the face of Sundays, interacting with customers in-person and educating on the brand and product.
  • Create and promote a positive and safe work environment
  • Engage with the local community and help establish Sundays’ brand presence.
  • Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills and foster curiosity for design
  • Manage retail employees, providing coaching and mentorship to help with employee development while also optimizing productivity and increasing sales
  • Train and empower your sales team to always make the best decisions for the customer while maintaining company policies
  • Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards
  • Actively prospect and cultivate new customers and add to the trade client base
  • Manage all store operations and delegate responsibilities among the Brand Ambassadors as necessary.
  • Maintain visual merchandising standards of the showroom
  • Address customer complaints/feedback in a professional manner
  • Receive all incoming inventory accurately and provide floor samples in compliance with company standards
  • Submit expense reports monthly and adhere to company purchasing policies
  • Write and deliver annual performance reviews
  • Track payroll and commission for showroom employees ensuring that all timesheets and commission tracking sheets are submitted to payroll correctly and on time.
  • Assist with improving operational systems, processes, and best practices for Sundays showrooms
  • Set and monitor showroom's budget, making every effort to maximize efficiency and profits
  • Maintain current knowledge of market/trends
  • Analyze and predict sales, and sale trends to make informed decisions
  • Help with marketing functions such as sales, advertising, direct mailing, trade shows, holiday events, and special projects as directed

SKILLS & QUALIFICATIONS:

  • A minimum of 3 years of retail experience
  • A minimum of 1 year of key-holder or lead position experience
  • Passion for design with preferably a background in furniture or design-based retail experience
  • Experience in leading and directing a professional and successful sales team.
  • Intermediate to advanced knowledge of Microsoft Office programs, Shopify, PIM, SAP and Freshdesk.
  • Strong customer service orientation
  • Exceptional verbal and written communication skills
  • Responsible and punctual
  • Organized and detail-oriented
  • Self-starter and curious learner, with a passion for continually improving.

WHAT WE OFFER:

  • Be a part of a fast-paced, exciting new business.
  • Comprehensive benefits plan (health, dental, vision).
  • Generous product discounts.
  • Free weekly classes at Ride Cycle Club.
  • Professional development opportunities.