Logistics Manager

Logistics Manager

About the Role

Sundays Company is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!

Reporting to the Operations Manager and with 2 direct reports to start (1 x Logistics Supervisor & 1 x Inventory Coordinator), the Logistics Manager will be responsible for developing the Logistics & Inventory teams and ensure they have the correct tools & skills to provide our customers with the kind of delivery experience they will rave about.

You are a problem solver who can think on your feet, and you thrive in a fast-paced environment. You’ll work to set and meet Logistics KPIs, create and improve efficiencies in the department, and motivate and grow the teams.

You are organized, analytical, detail oriented, a strong problem solver, authentic and team focused.

This is a new position at Sundays.

Duties and Responsibilities

  • Lead the Supervisor & wider team to provide a balance of secure, fast & cost-effective shipping from our three warehouses to customers across North America within our delivery window promise.
  • Develop shipping and delivery SLAs and regularly report on results to identify areas of improvement.
  • Report on and analyze current performance of the department. Conduct 3 month and annual reviews.
  • Oversee the rates and reasons of returns and carrier claims. Report any trends.
  • Work closely with carriers to ensure effective execution of goods transportation.
  • Handle any escalated issues with carriers.
  • Liaise with Customer Care & Warehouse teams to notify of issues & implement improvements.
  • Coach and develop to support the team achieving departmental goals including to have a better understanding of SAP.
  • Search for continuous improvement opportunities to streamline the workflows, particularly through SAP.
  • Work on integration projects with third party carriers and our e-commerce team.
  • Ensure that the team is up to date on all system and process changes as well as SOPs
  • Drive changes and improvements to processes related to inventory allocation, shipping and the delivery experience in the spirit of innovation.
  • Plan, prioritize and delegate tasks to achieve outcomes.
  • Develop and implement processes and strategies that are aligned with business goals; develop and document process flows.
  • Responsible for planning staffing based on revenue forecasting and collaborate with HR in hiring new employees.
  • Develop training plan and material.

Required Skills and Experience

  • Minimum 3 years of progressive leadership experience working in a Logistics and Inventory environment.
  • High level of experience in and understanding of SAP (Business1 an asset) & Excel is essential.
  • Team player with an upbeat and helpful attitude.
  • Confident in multitasking, prioritizing and organizing tasks to meet deadlines and increase efficiency.
  • Excellent communication (oral, written) and interpersonal skills with people at any level of an organization.
  • Experience implementing and planning complex processes in an e-commerce environment.
  • Driven by results with proven experience setting and meeting targets and KPIs.
  • Work independently with little day-to-day supervision.
  • Advanced computer skills including Microsoft Office programs (Excel, Teams & Outlook), navigating the web and the ability to type 50+wpm.
  • Experience working with Shopify & Freshdesk an asset.
  • If working from home, must have a minimum upload & download speed of 15mbps.
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